FAQ


Lancets

1. Twist cap in a complete
circle to remove

2. Push gently
against test site

3. Discard used lancet
in appropriate container

Some insurance companies will reimburse you if you submit a claim form or receipt. However, we are unable to bill your insurance directly.

Yes, Pip Lancets are safer for children than traditional lancets because of its self-contained needle. Your child will never see nor have access to an exposed needle.

Pip Lancets are compatible with all glucose meters to test your blood sugar.

No, Pip Lancets are completely independent of lancing devices. You never have to worry about using a lancing device again.

If you are not satisfied with your purchase for any reason, you may return the product within 14 days of purchase and receive a full refund.

When you sign up, we'll start you off with a Trial Set for just $9.99. Our Trial Set contains 50 total lancets (some of each size) and a Carry Case. You get about 2 weeks to try out Pip Lancets to make sure they work well for you. After the trial, we'll send you the first of your Refill shipments. Those shipments will continue at a pace that works best for your testing needs. A standard Refill shipment costs $15 and we have a preset number of intervals to choose from depending on how frequently you test your blood sugar. You are in full control and can modify or cancel your plan at any time!

While the needle will remain concealed both before and after use, we still are required to ask that you dispose of Pip Lancets in an appropriate manner as specified by your local requirements - just like with regular lancets.

When in doubt, hard plastic containers or sharps containers are your best bet.

No. Pip Lancets were specifically designed to be used only once. This prevents the risk of accidental needlesticks and infections and eliminates the need to change your needles after every test. If you prefer to re-use your needles, then Pip Lancets may not be the right product for you - unless, of course, you are looking to change your ways! :-)

The color of Pip Lancets designate 1) the size of the needle and 2) the length of the needle. If you do not already know which size you'd prefer, we recommend starting with Blue Pip Lancets. Blue is the smallest, shortest needles and is the most comfortable for most people. If you find that you need more blood, then you should try Purple next and then Orange - which is for individuals that have thicker skin. Note that you'll receive an assortment of all the sizes when you get the

It's best to start by washing your hands first, then selecting a spot on the side of your fingertip to test. This area tends to contain the fewest amount of nerve endings in most people, but everyone is different. If you find a spot that consistently gives you the right amount of blood and is more comfortable, then that is totally fine. After poking your finger, just give the finger a gentle squeeze and you'll get the perfect amount of blood.


Pip Pen Needles

Pip Pen Needles have a universal fit and should work with most pen injectors.


Subscription

We hate to see you go! You can cancel your Refill Plan by visiting your Account Page and selecting "Cancel Plan" at the bottom-right of the screen next to your Refill Plan details.

You can modify your Refill Plan by going to your Account Page. You're able to add or remove products, change the next Shipment Date, or adjust how often your Refill ships. Just click on the section you'd like to modify and take it from there.


General Questions

Here is the link to create your account: Create Account or if you already have an account click here: Account Page

You can return unopened products and receive a full refund within 14 days of purchase.

No. We believe this allows us to focus our energy on providing the highest quality product to address the scariest and most tedious aspect of blood sugar testing in an entirely new way.

At the present time, we ship only to the United States. We hope to ship to more countries soon!

Yes! Shipping is free on all orders.

Orders are usually shipped within 1 business day and will arrive within 3-5 business days. If you need them sooner, you may select expedited shipping at checkout.


Loyalty Program

If you already have login information set up, you can login here. If you haven't set up your login information yet, simply set up your account here. **Please note any purchases before 04/06/21 will not count towards the Rewards Program.**

We have a 10 day approval period for points. After 10 days, you will see the points populate in your account.

You can always check out our rewards page here. Additionally, we will send you monthly updates on your points status and notify you when you have a reward available.

No! Your points will not expire. You can use them at any time. :)

Yes, if your referred friend signs up , you will both receive 150 points or 20% off your next order!

No membership fee! It's free to join! All you need to do is set up your login information!