Refund Policy

Returns

If you are not satisfied with your purchase for any reason, you may return the product within 30 days and receive a full refund.

To initiate a return, please send an email to info@piplancets.com or call 888-346-9747.

Some items do not qualify for returns such as:

  • Gift cards
  • Downloadable software products

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer unless instructed to do so.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 business days.

Late or missing refunds

If you haven’t received a refund within 5 business days, contact your credit card company. It may take the bank or credit card company some time before the refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and still have not received your refund yet, please contact us at info@piplancets.com.

Exchanges

We only replace items if they are defective or were received as damaged. If you need to exchange it for the same item, send us an email at info@piplancets.com and send your item to: Pip Lancets 2832 Logan Street, Nashville, Tennessee US 37211.

Shipping

If requested to return your product, please send to:

Pip Lancets
Attn: Returns
2832 Logan Street, Suite B
Nashville, Tennessee US 37211

Unless notified otherwise, you will be responsible for paying for your own shipping costs for returning your item.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Last updated 8/21/2017